Yes you can! In last week’s blog post I asked if you knew what your business process was and hopefully it gave you something to think about. I promised to discuss some of the topics I raised and so I thought I would start with Excel. I use Excel for many things not least to […]
Do you have a business process? Do you know how your business works? Where your clients come from and crucially what the steps are to turn that enquiry into a paying client? This whole journey can be turned into a process. First contact – could be via email or a phone call – where do you […]
How often have you gone on a training course and come away thinking that you had a fabulous day, met some great people, had a slap up lunch but what was the real benefit to your company? This is familiar ground and something that happens often. How about this scenario: You need to learn […]
When you go to a meeting or a party, you take pains to make sure you are looking your best. If you are female, you probably have your hair done, wear your best colours and favourite lipstick. You probably have a signature look. If you are male, you will also have your favourite things, you […]
When staff are properly trained to do their job, they are happier at work. The organization has shown that they care by investing in training and this in turn shows in the way that trained staff go on to perform their jobs. Imagine that you are given a large report to write, it is your […]
Organisations spend a lot of money on their IT systems. The latest hardware and software installed to make the business zing. However because most of the time the software is relatively easy to use, there is an assumption that everyone can use it to the best advantage and in the speediest way. When youngsters come […]