I’ve been an IT trainer for 8 years, the 30 years previous to that I worked in insurance and charities so I have a real affinity with my learners needs having been in their shoes myself.
In particular I am passionate about relaxing and encouraging unsure learners, building their confidence using fun and interactive techniques. I like to show learners how these techniques could play out eg with their own spreadsheets so my courses go beyond just theory.
My personal favourite application is MS Access, an underused but wonderfully flexible database tool for any organisation. In short I just love to see learners develop.