using customer surveys

Are You Asking the Right Question First?

Category: Commentary

Do you use customer surveys?  Are you thinking of doing them – or more of them?  If so, you might find this research helpful and slightly surprising. If you do use surveys, it may be to measure customer satisfaction, identify areas for improvement or simply give people a chance to let off steam.  Typically, the […]

how to make your organistation secure

The Top 5 Worst Passwords

Category: Online Security

Please tell me you don’t use any of these five worst passwords, according to SplashData’s research for 2015. 1.     123456 2.     password 3.     12345678 4.     qwerty 5.     12345 Yes, we can all have a little laugh at those who used any of these or similar passwords.  But it’s no joke if it happens to be […]

Faulty Towers (Well, almost)

Category: IT Training Blog

You wait ages for a bus then three come along at once, that’s the old joke or saying.  Well, this week it seems the word ‘bus’ was replaced by ‘bad hotel’ stories from friends. Their tales of woe left me with some clear take aways about business and training. Here’s a short summary of a couple […]

How Do You Play The Generation Game?

Category: IT Training Blog

If you’re expecting this to be about the Saturday TV show made famous by Sir Bruce Forsyth then sorry to disappoint. A different era involved. A bit of history.  A small stat which has big implications for people like HR managers and IT leads in corporations. I read an article which said for the first […]

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