Cancellation/Refund Policy

 

Cancellation/ Postponement Policy for On Site Training

The Training Surgery will make every effort to reschedule a course if for any reason it cannot take place on the agreed date. In the event of a trainer being ill, then alternative dates will be offered. In the event that the client wishes to cancel terms are as follows:

  • Between one and two weeks’ notice there will be a 50% charge (7 to 14 days)
  • Within one week of the training cancellation will be charged in full (Up to 7 days before the date of the training).

Postponement of Training

In the event that training has to be postponed, please notify The IT Training Surgery as soon as possible. A new date will be offered and your booking form amended and re-issued. An administration fee of £35.00 + VAT (per postponement) will be applied should the training be postponed more than once.

Refund Policy for Onsite Training

If you are not satisfied with the training delivered and have followed our Issue Resolution Process then we will either refund the cost of the course or offer you further training.