Nowadays, almost all of your staff will have a computer at home. It may be a laptop or it could be one of the variety of tablet computers out there. Most people have a smart phone which in effect is a mini computer.
So with all this access to technology both at home and at work, why bother providing training for your team?
Jill may have taught herself to use Excel – however she might be doing things the long way round or completely the wrong way! Take for example how you type a date in Excel. Here are some examples of what participants say when I ask them how they type the date:
1st September 2014
Only one of these is incorrect. It is the last one. The reason being is that Excel does not recognise that format as a date. This is fine if you don’t need to calculate with dates, but the minute you need Excel to perform any kind of calculation it simply won’t!
So now Jill has a problem. She will sit there for quite some time trying to get her date calculation to work. She may eventually give up and work it out on a calculator and just enter the result. Not the best thing to do as it will not update if any thing changes.
We can see here that this will slow Jill down and that is only one simple example of what can happen when you assume knowledge.
Interrupting other staff
Let’s see what else could happen, in the scenario above Jill will go and ask Clare how to get her dates to work.
Clare is the office Super Hero. She knows everything!
So now along comes Jill and asks Clare for help. The result- Jill learns what to do BUT Clare has been interrupted. This means that she has taken her attention away from what she was working on and given that attention to Jill and Jill’s problem. Now she must get back to what she was doing.
These kind of interruptions could cost Clare about 10 minutes each time in getting back on track. What does that do to the quality of Clare’s work and what kind of impact does it have on the bottom line?
It makes sense to give your staff the skills to get on with their work in the speediest and most confident way possible. You also stop the interruptions of your more knowledgeable staff. The result of training is improved work, more accuracy, better quality and getting more done in less time. A result for your organisation’s bottom line.
Does this type of thing happen where you work? Leave a comment and let me know what you think.
To discuss your organisation’s learning needs, give me a call on 020 8203 1774 or drop us and email to firstname.lastname@example.org